I purchased a mattress at sam's club online, immediately noticed I ordered a full instead of a twin was on the phone immediately with customer service to cancel order or change it. After speaking with three customer service reps on three different occassions I realized that Sam's club customer service

#1 doesn't know how to cancel or change orders,

#2 has no idea that the website expects customers to call them to cancel or change an order and

#3 the customer can't do it on the website.

After three calls, 2 emails with fake bs replies that "it looks like it was cancelled" the incorrect order showed up at my doorstep. I ended up keeping the wrong size because I was afraid the losers would never refund my money. You better LOVE what you get at Sam's club online because you can forget about customer service helping you. STAY AWAY, FAR AWAY

Product or Service Mentioned: Sams Club Website.

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Charleston, South Carolina, United States #865924

what an *** you are! You screw up your order and then realize it and blame it on sams club.com and claim they dont have customer service. Well I shop sams online all the time and never have an issue.


So sad.

But if those three cs reps are still employed, I want a job with them. I can get good at saying "I don't know."


I would have immediate called my credit card company and file a dispute on the CC payment. That will definitely get their attention.

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