I placed an online order of 813151 HP notebook at 12:02 am EST on 24 NOV 2016 at Samsclub.com . I got order confirmation they charged my card as well, also i called the customer care on 25 NOV to check all are well, she told me that all are set, order is processed and i will get it by 2 Dec 2016.
Now on 26 NOV morning i got email from sams club that my order is been cancelled, i call the cust. service and she told me that they are now out of stock and i wont be charged, but when i told her the i already charged and how come you charge without committed to give product to customer, then she told me that i will get refund. LOL When i googled for the same issue, i found so many members faced same. Even you can get article on huffingtonpost.
http://www.huffingtonpost.com/2012/11/27/sams-club-online-canceled-orders-holidays-black-friday_n_2197921.html It looks like samsclub ruine the shopping tradition of Black Friday event this year. Even 813151 is no longer holding on the samsclub.com site, usually you can see the item and they show it ran out of stock but total blackout of listing indicates some big blunder. This even raised few serious questions: 1. Are you committed to your members?
2. Does it worth it to spend 45$/100$ for plus membership? 3. How come you charge your member without checking that you dont have a product to give?
4. How come cust. care are not accepting the Black Friday blunder? 5.
How come it take 2 days to tell your customer that you are out of stock? specially online order and in the e-commerce world. 6. should member's trust the online samsclub.com system?
Now all deals are gone, now even no one can go to other store and get the deal on same sort of product. In that case How you will fulfill you commitment to the member going through the same situation?
Reason of review: Order processing issue.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.