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Sams Club Sales Representative Review

1.6
Details
I bought a set of BergHoof cookware around 10/2016,the rep @Sams Club ,Pinellas Park,Fl.promised communications through my email. So far have not received any kind of communications .LOVE THE PRODUCT.MY EMAIL ADDRESS IS GRACIA71@GMAIL.COM.
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Author
Service
Sams Club Sales Representative
Reason of review
Poor customer service
Review #1010706 is a subjective opinion of poster.
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Sams Club - A very satisfied customer

5.0
Details
I had the pleasure of doing business with employee Terri in the optical department. I came in last then a year ago and purchased a pair of glasses that were stolen months later. After hoping the glasses would be returned or I would possibly find them it never happened. I came in to see about purchasing the same pair, it was very disappointing to find out that they were no longer available. I was so grateful to your employee Terri whom took the time out to call around to different Sam's club location and was able to find the same pair. The fact that I can not find a lot of glasses that actually fit my face and never the less that I just love. It made me so happy for Ms Terri contact me saying she located the glasses. I am so grateful to her and would like to share my customer experience with you.
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Author
Location
Fairbanks, Alaska
Service
Sams Club Sales Representative
Pros
  • I liked to thank ms terri in optical
Reason of review
Good customer service
Tags
  • Opitcal
Review #945512 is a subjective opinion of poster.
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Sams Club - Rude Supervisors and misleading Ads

2.5
Details
The complaint is about the way my wife and I were treated when we attempted to request assistance on Tuesday evening November the 17th to void a purchase made earlier that day. I am in management at my company and know that unless issues are brought to management’s attention that corrective actions cannot be taken and improvements made. I also want to point out how the sales process failed to identify an issue that would have made the return to void the transaction not necessary. The Sam’s Club we used is located in west Little Rock, Arkansas. The employee who was rude was later identified by other store personnel as Fred. He started the conversation from the perspective that we had made a mistake and it was our fault. When I tried to show him the ad that presented a special offer, he stated that he had authority to have me removed from the store and to stop shouting. To my knowledge I did not shout at Fred and my wife said that I did not. We then spent a few minutes discussing me shouting at him and then finally he looked at the ad and listened to my explanation and decided to have someone help us. About 1 hour and 45 minutes later we were able to meet with a sales clerk to void the transaction. During this time, Fred said that Saturday he had concerns when he observed a Samsung employee helping with cell phone sales and that the Samsung Rep did not know or understand Sam’s programs. That we should have been told we would incur extra charges with Sam’s AT&T plan. If I had been told this information at the start of the sales process we would not have made the purchase. He said that the ad was misleading and always causes them, Sam’s, problems when it runs. He later approached me and said that “I was hot and he was hot” and made some attempt to apologize. On Saturday November 14th we had responded to an advertisement for a “deal” on a new cell phone. We arrived at the Sam’s store in west Little Rock 30 minutes before opening time. Once the store opened we waited about 2 hours in a line before a representative was able to take our request, we stated that “we want to upgrade our Samsung cell phone to the IPhone S 6 plus as shown in the ad and that our service provider was AT&T”. The sales clerk who was actually a Samsung employee said we needed to schedule a time to return to the store to activate the phone. This was scheduled for Tuesday the 17th at 10:30 am. My wife returned to the store to have her phone activated about 10:15 am on the 17th and it took until 1:08 pm before she was waited on and had the transaction completed. This required almost 3 hours for a scheduled appointment. Later that evening I arrived at home from work and reviewed the paperwork my wife had signed, I knew that this was not what I expected in terms of costs and contract duration. We arrived back at the store about 6:35 pm when we were met by Fred and left the store about 8:50 pm. My observations are as follows • Fred has not received training about dealing with customers who are not pleased with a purchase • The response to the ad completely overwhelmed the sales staff • Unrealistic return times were scheduled for the sales staff on duty to timely work with customers for phone activation We have been a business member since March of 1996, I doubt that we will renew our membership next March. I do hope they are able to improve instore customer experiences with this information. This was not an instore experience that I enjoyed.
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Author
Location
Little Rock, Arkansas
Service
Sams Club Sales Representative
Cons
  • Misleading ads
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #736902 is a subjective opinion of poster.