Product: Sams Club Shipping Service Clear all filters (16 of 16 reviews match)
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3 comments
1.0
Details
I recently ordered a mattress online. Estimated arrival date is between 3/4 - 3/8. Here it is 3/7 and only a shipping label has been created which was on 3/1. Contacted customer service whose only resolution was to confirm that I have not received my order and offered...
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Anonymous
#1686199

Quite the diatribe. You know how people return things in stores and get their money back? Do people walk in empty handed and get their money back? That's what you're asking fo...

Author
Service
Sams Club Shipping Service
Cons
  • Zero resolutions offered to fix the problem
  • Terrible customer service and lack of accountability
Reason of review
Poor customer service
Loss
$392
Preferred solution
Full refund
Review #1487650 is a subjective opinion of poster.
0 comments
2.9
Details
Sams Club - Poor customer service
Sams Club - Poor customer service
Sams Club - Poor customer service
Sams Club - Poor customer service
Sams Club - Poor customer service
Sams Club - Poor customer service
Sams Club - Poor customer service
I purchased some commercial Selves online, that were on a $20 off speacial one day only . They arrived today in a very broken box, parts missing and shelves damaged. I contacted customer service and was told that they no longer have any stock at that price, but I will...
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Author
Service
Sams Club Shipping Service
Reason of review
Poor customer service
Loss
$45
Review #1402098 is a subjective opinion of poster.
1 comment
1.3
Details
I have been Sam's Club member for years and years I have always shipped Member's Mark products to my home because I left 40 miles away from nearest Sam's Club but now if I want free shipping I have to upgrade to Members Plus which I cannot afford I am on a limited...
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Anonymous
#1638469

Things cost money. Not sure if you are aware of that. What do people want for a few pennies? Everything. They want their TVs gift wrapped, they want everything for free. Even ...

Author
Location
Colorado Springs, Colorado
Service
Sams Club Shipping Service
Reason of review
Poor customer service
Review #1396852 is a subjective opinion of poster.
0 comments
To Whom It May Concern, I ordered a set of beats headphones as one of SAMS Shocking Value deals. The headphones were shipped out...while in transit they were delivered to completely wrong state, then “returned to sender” but they went in and changed the address. When I...
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Author
Service
Sams Club Shipping Service
Reason of review
Order processing issue
Review #1392309 is a subjective opinion of poster.
0 comments
2.0
Details
Sams Club - Don't have them ship items
It may seem like a great idea to use your free plus member benefit and have items shipped...it isn't a great idea. Head to the store or use someone with experience like Amazon. I ordered 3 items recently and chose to have them shipped because I didn't need them for a...
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Author
Service
Sams Club Shipping Service
Cons
  • How i was treated today
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1295951 is a subjective opinion of poster.
0 comments
2.5
Details
I selected the computer and checked the box for in-store pick up. The remaining quantities were 3 at store, and what appeared to be unlimited by shipment to home. I was told to select the time and day for pick up and the next available day was Monday May 14, 2018. I...
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Author
Location
Pleasantville, New Jersey
Service
Sams Club Shipping Service
Cons
  • Poor management of advertisement and follow-up
Reason of review
Order processing issue
Loss
$200
Preferred solution
Let the company propose a solution
Review #1255379 is a subjective opinion of poster.
2 comments
3.4
Details
I ordered a Monster Rock and Roller 3 Bluetooth speaker April 5 ...April 11th I get a huge box from FedEx from Sams club full of aluminum disposable cooking pans., I call Sams club on line explaining the situation and was ask what I wanted to do ( Please send me my...
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Anonymous
#1468715

Next time try a reliable local supplier - your attempt to save time and energy by ordering/delivery simply gummed up everything. Your complaint is too long and rambling to rea...

Author
Location
Houston, Texas
Service
Sams Club Shipping Service
Cons
  • Sams asked i review the product and their service
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #1238576 is a subjective opinion of poster.
0 comments
1.0
Details
Sams Club isn't the best place to shop. I had a horrible experiences with their click and pull and auctions. on March 6, 2018, I bought a set of patio furniture through the auction site. The shipping was supposed to be $125, by the time Sams club sent the the...
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Author
Service
Sams Club Shipping Service
Reason of review
Pricing issue
Loss
$800
Preferred solution
Price reduction
Review #1205801 is a subjective opinion of poster.
Resolved
3 comments
Sams Club - The World Isn't What It Used To Be....Or So I Thought....
Each case has 8 soup cups. 10 cases would equal 80 soup cups. This order was split into two boxes and shipped December 4. What I received in the first box was 3 soup cups. The second box had 7 soup cups. I called on December 6 and was issued a replacement. The...
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Anonymous
#1430127

If they adjust the amount charged to the amount it should be that is a refund. Sounds scammy after that. Unless you returned the ones you already got which it doesn’t sound li...

Author
Service
Sams Club Shipping Service
Pros
  • Discounts
Cons
  • Being told it was already taken care of when it was not
Reason of review
Order processing issue
Loss
$44
Preferred solution
Let the company propose a solution
Review #1168700 is a subjective opinion of poster.
0 comments

Sams Club - Sam's club shipping and Customer Service sucks

1.0
Details
I ordered a TV November 25 2017 the trucking company finally got the order on December the 6th (First strike why did it take 2 weeks to process an order) Trucking company picked up my TV from a Sam's warehouse December 8th and until now December 29th I still have not received my TV I ordered. I have called Sams CS 4 times they have consistently told me they will research the problem and will call me back with answers. (Second strike I have never got a return call ever) I later got a email telling me to contact the trucking company myself (Third strike Sams just tried to make there problem with the trucking company my problem) I contacted MXD trucking 7 times they seem to have no clue where my item has gone and offer no solutions to date. Don't buy from this company! I have been a member of Sam's club for more than 20 years but no more I'm done!
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Author
Service
Sams Club Shipping Service
Cons
  • Sams has offered no solution to this problem
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
Review #1158019 is a subjective opinion of poster.