Sams Club - Sams have not fullfilled my order over 1 month now.contacted them five times but no response and won't refund the money nor fullfill the order.
I have purchased 1 king and 1 queen bedroom set from sams club on 11/09/17. And item detail is: Conley king bedroom set(5pc)-item no 589775- $1949 and Elaine queen storage (4pc) bedroom set item:681554.
Was suppose to get delivery late by 11/27/17. When i tracked the package it says that carrier (MXD) received only four boxes from vendor and waiting for 9 more boxes.I have called MXD five times in week and same answer. So i was suspicious & call Sams club. Talk to them on 11/27/17 first time and after that 5 times in that week.they take 1 hour each time and all they say is they have submitted request to their back office and someone will call me.
I haven't heard anything yet.Have all phone records now. So i have started digging myself. I happen to get vendors detail who was originally supplied the item. They are Element International in Rockwell,Tx.
I talk to their shipping manager Veronica. She was extremely helpful and according to her record MXD-the carrier for Sams club has picked up my full order since 11/15/17. And she specifically mentioned that MXD picked up all 13 boxes which is full order. On my request she emailed all this detail to Andrew who is Transportation manager at MXD group.
And all he has to say is that he forwarded email to concern person in MXD. That was on 12/01/17. I have copy of email from both Veronica and Andrew. I waited for MXD to call me till Monday December 04th evening.
But no one called.So i called MXD and talk to supervisor Sheryl and she said she will get back to me in 24 hours. Which is over now and I am complaining. Between all this I have asked Sams club to cancel my order as I am not getting any answers and asked for refund. But they say according to their policy order has to be delivered to cancel it.
I don't see how order will be delivered when MXD says they never picked up and Vendor says everything has been picked up since two weeks. Sams club have never contacted me in this 9 days of period and each time i call and ask for supervisor they put me on hold and then hang up after 30 mins or so.
Out of five times call I only talk to supervisor once as the rep wont transfer me and hang up. So after almost one Month of order I don't have my order,No answers when I will get it and even no Refund.
Product or Service Mentioned: Sams Club Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $3500.
Preferred solution: Let the company propose a solution.