656 views
New Reviewer
4 comments

My husband and I purchased a swing set from Sam's club over three weeks ago. We purchased their installation services for $500.00. We have received nothing but a run around from Kansas to Tenessee to Ohio about our installation. There is one lone person who installs swings sets for Sam's clubs and he continually makes up dates and then fails to follow through on the commitments.

We have three children, one of which is autistic. Although we would like to say that spending a thousand dollars on a swing set was not a scarafice or that is was simply something nice for our kids, I can not. My autistic son needs physical output for his sensory intergration daily. This set was purchased with that in mind. In order for him to make strides daily he has to be able to exert a certain amount of physical activity a day otherwise the consequences effect his ability to behave in a controlled matter.

We have contacted customer services numerous times and they don't seem to have a good idea as to how to solve the problem. They can't find the cotnractor and when we find him he often says he has other jobs to complete and will get back into contact with us. He states that he will only travel back to our area wheen there are more orders for him to fill. Once again, this is not what we were told when we paid 500.00 and why should my family suffer without a swing set.

Everyday my two older children come home dissappointed because we can once again do not have our set up nor have we heard from the one lone contractor. I can not tell you how disappointed, frustrating and angry I am with this experience with Sam's.

Monetary Loss: $1.

Location: Columbus, Ohio

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

That was terrible of them and the installer if you live in I'll come put it up for free for your sons Sam's should be ashamed of their selves I was looking at one as I speak I've changed my mind I will go to Lowes now thanks for your input

Angel K Wfc

do you want someone telling you how to spend ur money?they have the money so leave them alone,if you spent 500.and was told what they where told would u want to wait?REALLY! think about what u just said!

Guest

Amazes me that a lot of people in our society think they're "above" manual labor, and won't take the time to figure out how to assemble things themselves. How about YOU learn how to use a hammer and a screwdriver, while in the process teaching your kids how to provide for themselves so they don't waste $500 dollars for a set-up like they're parents did.

John N Mzy

You can provide "sensory integration" quite easily by buying a swing set from a local hardare company or Lowes, etc etc. and putting the thing up yourself.

Why would you pay someone $500 to do something you can do yourself?? This is not rocket science!

Sams Club Reviews

  1. 371 reviews
  2. 186 reviews
  3. 224 reviews
  4. 133 reviews
  5. 87 reviews
Sams Club reviews