Not resolved

Ordered two boxes of Peets Major Dickinson coffee Kcups 64 per package and received two boxes of 16 per package. Called the customer support line and it had to be referred to someone higher up.

Paid over $70.00 for 32 kcups....I can buy them locally for a lot less. We have been members of Sams since 1997 but we have cut up our card and will join Bj's. Have not heard a thing on getting the rest of the kcups .

Expensive lesson learned. Not sure who packed the order but they surely cannot read English!!


You would think that as big as Walmart/Sams is they could have some competent people reading and packaging orders. Also, no packing slip in box not that it would matter because they probably would have put a 64 kcup packing slip in with the 16 cup boxes.

Product or Service Mentioned: Sams Club Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $71.

Preferred solution: Deliver product or service ordered.

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