Flint, Michigan
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Just needed to pick up an order that my wife already paid for online and their manager on Duty Jenna Krease denied me to pick it up. I even had id cards email confirmation codes everything short of dragging my sick wife out of bed to come do the pick up.

We made a 1600 dollar purchase and the big part the new tv is being delivered but yet all i needed to pick up in the store was some simple cat litter i am not able to. This terrible customer service makes me wonder what kind of service i will get next time.

After time,gas and money wasted now headed to a competitor to get the needed cat litter for our pets.

Product or Service Mentioned: Sams Club Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Sams Club Cons: Customer service.

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We're you listed as an authorized pick up person on the order? If not, then everything else you had is moot.