Sams Club - The WORST service
I will be brief, in a nutshell, TV went dead, call Sams, make appointment, they cancel appointment, then, reinstate, then, service provides comes, take TV (Vizio 47) bought in NOV 2007.Provider states that I will have an answer on Monday.
Monday comes and goes, Tuesday come and goes, Wednesday called... find out that nothing had been done. Tech "decides" to inspect/troubleshoot TV. Finds out main board is gone.
Tech calls me (after I had a say about their level of service) and informs that part had been ordered via Sams. Call Sams to verify it... guess what?!?!?! they were clueless of the entire thing (that's because I called FIVE times to address the issue.
Lady on the phone (talked as if she were almost dead... no "personality" keeps saying "we are going to call you back between 3 and 5 business days" Come on?!?!? This has been three weeks now. I had a feeling that it would be one of those "experiences".
Please... do yourself a favor, NEVER buy extended protection plan from Sams Club. It is horrible and they do not care about you or your deffective product. It is a complete waste of money and if you have heart problems...
please stay away...you can just have a heart attack with all the aggravation they put you through.
Monetary Loss: $1504.