My mom who is in her 70's has been shopping sams club for many years. On her way out from a recent purchase she left her cash envelope at the register while she was packing up her bags.
The Cashier gave her open envelope with about $400 to the customer behind my mother ( this was captured on the Sams club video tape). WHen my mom told me what happened I was sure they would help identify the other member and get my mothers money back ... they couldn't care less. I Called the store manager (she was incompetent and rude) and the customer service line was ZERO help.
Their cashier did not follow policy and verify who the money belonged to. SHAME on the *** bag who didn't return the money and shame on SAMS club for not even giving my mother a store credit as a courtesy.
I HATE SAMS CLUB. I WILL NEVER SHOP THERE AND TELL EVERYONE I KNOW THAT THEY CARE ZERO ABOUT THE CUSTOMERS FROM WHOM THEY EARN THEIR LIVINGS.
Product or Service Mentioned: Sams Club Manager.
Monetary Loss: $400.