I needed a new computer system, so I went to Sam's Club here in Corpus Christi, Texas; I have been a business member since this store opened. The young man in the computer department was very friendly and helpful; the cashier was also very friendly my problem started when I tried to leave with my purchase.
The girl at the door asked me to step aside and wait she had to call someone to speak with me to check my purchase, so for about 20 minutes I sit on the flat bed basket I was using to hold the large box the PC came in.
A young fellow asked to see my ticket, I asked what was going on he said any purchase over $500 had to be verified to make sure the cashier had charged the legitimate amount, he then quickly left.
I continued to sit there, the girl at the door asked what I thought I was doing I said waiting; she asked why I said no one has said I can leave. She looked at my ticket and said the manager signed your ticket you may now leave. I commented I did not like being treated like *** just because I made a major purchase and that was no way to treat any customer let alone ones who make major purchases.
Ready for this? she said I do not have to put up with your insulting me and made a nasty comment about me, I said get that manager right back here now, he came back quickly (this time) and asked why I was there still, I asked him if he thought treating customers like this was a good idea, he told me it was policy and said he did not care if I liked it or not I could go elsewhere, to which I said I hope Sam's goes broke like so many business whom treat their customers like this have already.
Just because I made a large purchase I was subjected to the same scrutiny that a shoplifter would be, not to mention their excuse for the policy is any large purchase may involve criminal activity between the buyer and cashier so it must be double checked. I feel like it was a huge embarrassment to me and insult to their own employees? Just because I had the nerve to make a large purchase??????
I more than welcome comments.