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ordered two chair. One arm was defective.

Called to correct problem. The said the complaint did not go thru. So they then tell me they will contact the mfg for a replacement arm.

called again after a month once again no record. I have the emails and case number for this.

The still tell me they have no ideal an will reach out to the mfg. I would never buy any furniture from sams club again on line. They do not stand behind their products. The can replace it if I am willing to spent another two hours to assemble another one.

I am disabled and had a difficult time assembling the last chair.

Pathetic. I was a customer of sams for 15 years.

Product or Service Mentioned: Chair.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: i want them to pick up this chair that i spent two hours to put together and give me another chair completely assembled by them.

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