Not resolved

ordered two chair. One arm was defective.

Called to correct problem. The said the complaint did not go thru. So they then tell me they will contact the mfg for a replacement arm.

called again after a month once again no record. I have the emails and case number for this.

The still tell me they have no ideal an will reach out to the mfg. I would never buy any furniture from sams club again on line. They do not stand behind their products. The can replace it if I am willing to spent another two hours to assemble another one.

I am disabled and had a difficult time assembling the last chair.

Pathetic. I was a customer of sams for 15 years.

Product or Service Mentioned: Chair.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: i want them to pick up this chair that i spent two hours to put together and give me another chair completely assembled by them.

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