I have been a customer at Sam's Club for many years. Today, I went in March 11,2014.
I was normally due to pay on March 20th. When I went through the line with my purchase the cashier gave me a higher payment. I told her why did she charge so much? She claimed my card had expired.
I said it wasn't due yet. The cashier was rude and sent me to customer service. I claimed I always was due on the 20th but they claimed the last cashier who updated had changed the date on me. I had to have $45.00 extra to renew my card.
I didn't bring that extra money and I asked for a one day pass so I could buy my items. I had to get a ride to Sam's Club because my van had broke down. I was told I could not get a one day pass because I needed to print one out. I have no computer nor printer.
They took my items back and I left. Very poor customer service. If I hadn't been a good customer for years it might had been different. I am very upset with this company.
I had asked for a manager but she still would not let me get my purchase.
I am waiting for this company to go down just like Radio Shack is. I am very displeased!
Product or Service Mentioned: Sams Club Manager.