Complaint: Sam's Club, Freehold. NJ
After being Members since 1998, we were today told by Sams Club in Freehold NJ, to abandon two full carts of merchandize to the value of about $500. They have a problem to accept our Credit and Debit cards from three different Banks – 3 cards that have been used weekly at Sams Club in the past, and all 3 cards with positive balances and no issues. The Customer Service manager had the audacity to tell us that it’s a problem with the cards and not with them (Sams Club). How can 3 cards from 3 different banks be rejected in 1 visit? Next door at Walmart, any of these cards worked without any problems.
When we tried to cancel the Sams Club membership on the spot, we were told by the customer service manager that the primary card holder (not present in person, but on the cellphone talking to the rep) must do it in person and cannot cancel via the telephone. The primary card holder told the customer service manager that it is a 45 minute drive to get to Sams Club and she would like to cancel the membership via phone, but the manager insisted that she would have to come in person and that there is no other option available.
We abandoned 2 carts of merchandise and left Sams Club. The primary card holder immediately contacted Member Services (1-800 number) and was told that the Customer Service Manager was lying and that the account CAN be cancelled via telephone. The account was canceled within 5 minutes VIA TELEPHONE. We are extremely displeased with Sams Club and disappointed to end our relationship of 17 years. We’re going to Costco. - firstname.lastname@example.org
This reviewer shared experience about problems with payment and wants this business to offer any options to resolve the issue as the author lost $500. This person is overall dissatisfied with Sams Club. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Sams Club to other companies on our site.