133 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.3

I experienced the worst customer service at Sam's pick up this morning. I arrived at 10am to pick up my order.

I called to let them know I was outside. I was told, "your orders not ready.". When I asked "how long would it be?". I was left on hold for over 5 minutes.

I decided to give them some time so I left to run an errand. Then I received an email saying my order had been picked up. I called back to inquire why I received an email saying my order had been picked up. The same woman answered the phone and after I introduced myself the woman said "your order is ready" and hung up on me.

I called back and requested to speak with a manager. While I was trying to tell her what happened, she kept trying to interrupt me. Once I finished speaking she gave me several excuses: someone called in, they had several orders this morning, etc. She did apologize at the end but she didn't understand why I was upset.

I wasn't upset that my order wasn't ready when I arrived. As someone who is also in the customer service industry I understand things happen. I was upset about how it handled. The fact that the worker hung up in me is completely unacceptable.

The fact that she told me my order wasn't ready and didn't give me an ETA is completely unacceptable. Lastly, when I picked up my order,the worker didn't speak to me. She didn't confirm my order before loading it in my vehicle. She simply loaded it up, slammed my trunk, and walked inside.

I will never shop at Sam's again. I will be cancelling my membership and taking my business to Costco.

Reason of review: Poor customer service.

Location: 6922 S Mingo Rd, Tulsa, OK 74133, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Sams Club Reviews

  1. 371 reviews
  2. 186 reviews
  3. 224 reviews
  4. 133 reviews
  5. 87 reviews
Sams Club reviews