Card temporarily mis located, called to find out balance and help with verifying a purchase. Told that the purchase would be made first and new card issued after purchase.
Cancelled card, told could not make purchase until receipt of new card. Matthew and Lisa were the names given, would not cooperate further. Very rude to be a part of customer service. Did not even begin to try and help or understand.
Sams will probably lose me as a customer.
It is very important to be kind and not raise your voice to customers who are the reason you are in business. Customer service can make or break a corporation, specifically because the consumer had choices.
Reason of review: Poor customer service.
Preferred solution: Rudeness should never be a part of a customers experience with a company they choose to do business. An apology would be a nice start.